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SLA AGREEMENTS

An SLA agreement guarantees IT Support at the drop of a hat. An agreement is settled upon between you and Superlink regarding the number of hours and call-outs required on a monthly basis. We use a standardized rate based on the number of computers and servers on site and include the necessary call-outs based on the nature of the business or clients needs.

Other benefits include: discounted rates on equipment and hardware, site visits to suit your schedule and environment.

 

WHAT IS AN SLA AGREEMENT?

An SLA Agreement is a contract that determines the level and number of hours of support you or your company requires every month. Agreements are calculated in various ways but as a standard, we take into account the number of computers & servers, network size, running systems and infrastructure.

WHAT ARE THE BENEFITS?

Dedicated support. Predetermined support package customized to your needs. Lower overall cost for support hours. Hardware and equipment at cost.

 

WHAT IS COVERED?

By default, all aspects of your needs are covered. Changes can be made at any time to specify exactly what you want us to support.

IS AN SLA AGREEMENT RIGHT FOR ME?

In almost all cases, YES. It gives you the peace of mind in knowing that all your IT Support needs are covered every month.

 

 

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