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IT Support

Day to Day Support

Everybody has experienced the occasional need for some on-the-spot training or resolution to an IT problem. Super Link offers on-site and off-site support, as well as telephonic assistance to all clients. Whether it’s a printer that isn’t printing or a program that isn’t working correctly, Super Link can assist in most cases.

We are able to assist with common issues as below:

  • Printer issues – All makes and models including POS receipt printers
  • Email – Outlook, Gmail etc
  • Application software – Microsoft office suites etc
  • Sluggish computers – Optimize system for better performance

 

Software Support

Upgrading and updating software is crucial to preventing compatibility and potential security breaches within your computer network. It is important to keep your software updated and ensure that any service packs or hotfixes are applied in order to maintain system stability.

Super Link technicians are Windows environment trained and specialize in windows based server software and applications.

 

Hardware Failure

The most common causes for hardware failure in South Africa are power related. Power surges, spikes or sudden outages can damage hardware irreparably & in the process, cause data corruption and loss. Data recovery is an extremely expensive service and why we recommend our S.L.A.B system and hosted exchange packages for all computers.

Super Link has experience with most makes of PC’s & Laptops and can often repair the computer on-site. In certain instances, the computer will be booked in at our offices for thorough analysis and repairs.

 

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